Frequently Asked Questions

Everything you need to know about our premium wine and gourmet selection.

How do you ensure the quality of wine during shipping?

We use temperature-controlled packaging and specialized shock-absorbent inserts to ensure your bottles arrive in perfect condition, regardless of the weather.

Do I need to be present to sign for my delivery?

Yes. By law, an adult aged 21 or older must be present to provide a valid ID and sign for any package containing alcohol.

What is your return policy for corked or spoiled wine?

If you believe a bottle is flawed, please contact us within 30 days of purchase. We offer a full refund or replacement for any product that does not meet our quality standards.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.

Can I track my order in real-time?

Absolutely. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's journey from our cellar to your door.

Do you offer international shipping?

Currently, we only ship within the continental United States due to international alcohol export regulations and customs restrictions.