Returns & Exchanges

At Wine and Beyond, we strive for excellence in every bottle and bite; however, if your order does not meet our quality standards, we offer a 14-day return window for unopened and non-perishable items.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 14 days of delivery with your order number and photos of any damaged or incorrect items.

• 2.
  Wait for Authorization

  Our quality control experts will review your request to ensure it complies with local alcohol transportation and food safety regulations.

• 3.
  Ship Items Back

  Once approved, securely pack the unopened goods in their original packaging and use the provided prepaid shipping label to send them back to our cellar.

• 4.
  Receive Refund

  After we inspect the returned products, a refund will be processed to your original payment method within 5 to 7 business days.